According to the Personal Information Protection and Electronic Documents Act (PIPEDA), e-mail is a non-secure means of communication and therefore is not an ideal form of communication with patients when discussing treatment plans and personal health concerns.
E-mail communication with Dr. Jasper may continue for these purposes:
Booking or re-scheduling an appointment (either in-person or by phone consult);
Delivering informational handouts or written information, or providing links to sites online, as it pertains to items discussed in an appointment;
Delivering blank questionnaires, intake forms or other documents that pertain to the initial consultation or a follow-up consultation;
At the discretion of the patient, knowing that e-mail transmission may not be secure, a patient may forward filled-out new patient intake forms and questionnaires to Dr. Jasper; however, patients (including new patients) will be given the option to bring these documents to the in-person consultation; documents may also be dropped off, mailed or faxed to the clinic prior to the appointment;
At the discretion of Dr. Jasper and with patient consent, a brief clarification of instructions discussed in a previous consultation.
If a patient wishes to receive medical advice by e-mail, they may sign the Consent and Waiver of Liability form upon request. For new patients, a paragraph regarding e-mail communication will be included in the Informed Consent.
For patients that wish to provide a brief update to Dr. Jasper, or for patients that require a consultation but can’t physically come in to the clinic, a phone consultation may be set up for as little as 5-minutes in length. Simply provide Dr. Jasper or the receptionist with your ideal day, time, approximate length of consult, and phone number, and she will call you at the scheduled time.
Please understand that the purpose of this policy is to protect the privacy of each patient in order to provide the highest quality of care.